Student Grievance Redressal Cell (SGRC)

The Grievance Redressal Cell at MI Training College (MITC) serves as an appellate body to hear and resolve matters related to academics, discipline, curricular, and co-curricular activities. The Student Grievance Redressal Cell (SGRC) is dedicated to addressing the complaints lodged by students and providing resolutions in a timely and effective manner.

Students can report their grievances concerning any academic or non-academic matters within the campus through an online grievance platform or by using the grievance/suggestion box placed on campus. The institution is committed to resolving these grievances within a stipulated timeframe, ensuring a fair and supportive environment for all.

Objectives

1. To address and resolve the grievances of students and other stakeholders promptly and effectively, fostering a sense of trust and accountability.
2. To strengthen the bond between students and MITC by ensuring their concerns are addressed and their campus experience is enriched.
3. To provide necessary facilities and support to ensure a conducive environment for academic teaching and learning.
4. To maintain a harmonious and inclusive atmosphere that upholds the dignity and rights of all students.

MITC’s SGRC is dedicated to upholding the values of equity, transparency, and student well-being, contributing to an engaging and productive academic journey.

INSTITUTIONAL GUIDELINES FOR STUDENTS’ GRIEVANCE REDRESSAL – MI Training College (MITC)

1. Grievance Redressal Committee (GRC): MITC has a dedicated Grievance Redressal Committee, and details of its members are published on the college website.
2. Role of the GRC: The committee is responsible for hearing, investigating, and resolving complaints, grievances, or conflicts raised by students.
3. Submitting Grievances: Students must submit a written and signed petition or complaint to any member of the committee within five days of the occurrence of the grievance.
4. Grievance Review Process: The committee will study the matter by examining relevant documents and evidence.
5. Timely Resolution: Grievances will be addressed within 12 working days of submission.
6. Appeals Process: If a student is not satisfied with the committee’s decision, they can file a review appeal to the Principal of the college.
7. Conflict of Interest: If a committee member is involved in the grievance, that member will not participate in the deliberations for that particular case.

Grievance Redressal Mechanism

The Grievance Redressal Cell (GRC) addresses academic and non-academic grievances of students, aiming to resolve them within a stipulated time. Students can register grievances in writing, online, or anonymously via the suggestion box. Each grievance is promptly reviewed and acted upon as per its merit.

Mechanism of GRC

• The GRC considers individual grievances of a specific nature from students or staff.
• General or collective grievances raised by multiple individuals are not within its purview.
• Upon receiving a complaint, the committee determines its merit and initiates further investigation or discussion as needed.
• The GRC may mediate between the complainant and the respondent if required.
• Grievances are resolved within a reasonable timeframe, and reports are submitted to higher authorities for guidance if necessary.

Scope

Students may lodge grievances regarding:

1. Academic matters, such as the timely issuance of duplicate mark-sheets, Transfer Certificates, Conduct Certificates, or scholarship-related concerns.
2. Financial issues, such as dues and payments related to the library, hostels, or other institutional facilities.
3. Non-academic concerns, including sanitation, food quality, transportation, or unfair treatment by staff.

Procedure for Lodging a Complaint

1. Grievances can be submitted through the online mechanism using the link below:
   MITC Complaint Form
2. Students may also drop written grievances (anonymously if needed) into the grievance/suggestion box available on campus.
3. Complaints must be accompanied by relevant documents, if applicable, to facilitate prompt action by the Grievance Cell.

Additional Support

1. Anti-Ragging Committee: Under the Principal’s leadership, this committee ensures compliance with the directives of the Supreme Court of India and UGC. No ragging cases have been reported at MITC due to the institution’s proactive measures, including awareness campaigns and co-curricular activities promoting positive interactions. Students are required to sign an anti-ragging affidavit at the time of admission.
2. Internal Complaints Committee (ICC) (formerly Anti-Sexual Harrassment Cell): This committee, part of the Women’s Cell, addresses issues related to gender-based violence and ensures a safe environment for all.
3. Other Committees: Issues related to academics, practice teaching, hostels, and transportation are managed by respective committees to provide timely resolutions.

MITC remains committed to fostering a fair, inclusive, and supportive environment for all its students.